Shipping Policy

 

• • After receiving your order confirmation email, most Lincove orders are processed within 1 to 2 business days (excluding weekends and holidays). You will receive another notification when your order has shipped.
  • All orders processed on Lincove are eligible for FREE ground shipping; no minimum purchase amount is required.
  • For expedited shipping options, shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
  • Please note that the cutoff time for expedited shipping, such as air shipping, is 12:00pm EST
  • We use USPS, UPS, and FedEx for orders with the FREE shipping option, and the transit shipping time usually takes 2-5 Business days.
  • We handle and ship internationally for an added shipping cost; the shipping cost is based on the delivery zip code and will be calculated at the checkout section.
  • For any missing or lost packages, please email our support team at hello@lincove.com Orders shipped outside the United States may be subject to the Goods and Services Tax (GST) or Customs Fee- unless specifically exempted. These Import tariffs, Duties, and Taxes are calculated according to the shipping destination's customs regulations. Amounts and Fees may differ from each country and must be covered or paid by the customers.

 

Cancellation Policy

 

At Lincove®, we begin processing orders quickly to ensure they are shipped as efficiently as possible. Please review our cancellation policy below.

Order Cancellation Window

Orders may be canceled within 30–60 minutes of being placed. During this grace period, we will make every effort to accommodate your request before your order enters processing.

To request a cancellation, please contact our Customer Support team immediately at hello@lincove.com.

Orders That Have Already Shipped

Once an order has been shipped, it cannot be canceled. If you no longer wish to keep the item, please refer to our Return Policy to determine your eligibility for a return or exchange.

Custom & Made-to-Order Items

Custom, personalized, made-to-order, or special-order items cannot be canceled once the order has been placed. Because these products are manufactured or prepared specifically for your order, they are immediately entered into production and cannot be modified or canceled.

Cancellation Requests

Submitting a cancellation request does not guarantee that the order can be canceled. If your order has already entered processing or has shipped, we may be unable to stop fulfillment.

If your cancellation request is approved, your payment will be refunded to your original method of payment. Please allow 3–5 business days for your financial institution to process the refund, depending on your bank or credit card provider.

If you have any questions regarding your order, please contact us at hello@lincove.com as soon as possible, and we'll be happy to assist you.

 

International Orders

Lincove® proudly ships to customers around the world. Please note that international shipments may be subject to customs inspections and import charges imposed by the destination country.

Orders shipped outside of the United States may be subject to import duties, customs fees, Value Added Tax (VAT), Goods and Services Tax (GST), brokerage fees, tariffs, and other government-imposed charges. These charges are not included in your order total or shipping cost unless explicitly stated at checkout.

By placing an international order, you acknowledge and agree that:

• You are solely responsible for the payment of all applicable customs duties, import taxes, VAT, GST, brokerage fees, tariffs, and any other import-related charges assessed by your destination country.
• Lincove® has no control over these charges and cannot estimate or guarantee the amount that may be assessed by your local customs authority.
• Payment of these charges may be required before your shipment is released by customs or delivered by the shipping carrier.
• Customs clearance procedures may result in shipping delays that are beyond Lincove®'s control.

If an international shipment is refused, returned, abandoned, or destroyed because applicable customs duties, taxes, or import fees are not paid by the recipient:

• Any eligible refund will be reduced by all outbound shipping costs, return shipping charges, customs fees, brokerage fees, storage fees, duties, taxes, and any other expenses incurred by Lincove®.
• If the shipment is abandoned or destroyed by customs or the carrier and cannot be recovered, no refund will be issued.

Customers are responsible for ensuring that the products they purchase comply with the import laws, regulations, and restrictions of the destination country. Lincove® is not responsible for delays, additional charges, confiscation, or other actions taken by customs authorities.

If you have questions regarding potential import duties or taxes, we recommend contacting your local customs office before placing your order.