Return Policy

At Lincove®, we want you to love your purchase. If you're not completely satisfied, we're happy to help with a return or exchange in accordance with the policy below.

Important: All approved returns of pillows and bedding items are subject to a 10% return processing fee, which will be deducted from your refund. This fee is waived for approved exchanges. Complimentary prepaid return shipping labels are provided for eligible U.S. returns and exchanges, excluding Alaska, Hawaii, and Puerto Rico, where customers are responsible for return shipping costs.

Returns

Eligible items may be returned within 30 days of delivery for a refund.

How to Start a Return

To request a return, please contact our Sleep Concierge Team:

Phone: (800) 991-7988
Email: hello@lincove.com

Once your return is approved, we will provide a complimentary prepaid return shipping label for eligible U.S. returns.

Please Note: Complimentary prepaid return shipping labels are not available for orders shipped to Alaska, Hawaii, or Puerto Rico. Customers returning items from these locations are responsible for all return shipping costs.

Return Eligibility

To qualify for a refund:

• Your return request must be submitted within 30 days of delivery.
• Items must be shipped within the timeframe provided with your return authorization.
• Returned items must be received by Lincove within 7–10 business days after the return label has been issued.
• Items must be returned in clean, like-new condition with the original packaging, tags, accessories, and pillow bag (if applicable).

Returns may be denied if the item is:

• Stained or soiled
• Damaged
• Excessively worn
• Missing packaging or accessories
• Exposed to smoke, perfume, pet odors, or other odors
• Otherwise unsuitable for donation

Items that do not meet these requirements are not eligible for a refund. No refund will be issued, and the item may be discarded without being returned to the customer.

Return Processing Fee

Because bedding products cannot be resold once returned, all approved returns of pillows and bedding items are subject to a 10% return processing fee.

This fee covers inspection, handling, and the responsible donation or disposal of returned products.

The 10% return processing fee will be deducted from your refund.

Exchanges

We are happy to offer exchanges on eligible products.

• Most eligible products may be exchanged within 30 days of delivery.
• All Lincove Down Pillow Collections qualify for an extended 60-day exchange period from the date of delivery.
• We allow up to two (2) exchanges per order.
• The 10% return processing fee is waived for all approved exchanges of pillows and bedding items.

To initiate an exchange, please contact our Sleep Concierge Team:

Phone: (800) 991-7988
Email: hello@lincove.com

Refunds

Once your return has been received and inspected:

• Refunds are processed within 2 business days.
• Please allow 2–5 business days for the refund to appear on your original payment method.

Please note:

• The 10% return processing fee will be deducted from approved refunds of pillows and bedding items.
• Original shipping charges are non-refundable unless the return is the result of an error on our part.
• Expedited shipping charges are non-refundable.
• Promotional discounts and coupon values are non-refundable.

Mattress Returns

Mattress returns are subject to:

• A 20% restocking fee
• Customer-paid return shipping

Please return approved mattress returns to:

American Bedding Inc.
128 S Robinson Ave, Unit 5
Newburgh, NY 12550

Please contact our Sleep Concierge Team before shipping your mattress to obtain return authorization and return instructions.

International Orders

International orders are eligible for returns; however:

• Customers are responsible for all return shipping costs.
• Duties, taxes, customs fees, brokerage fees, and other import-related charges are non-refundable.
• Any fees incurred when returning an international shipment are the responsibility of the customer.

Damaged or Defective Items

If your order arrives damaged or you believe it contains a manufacturing defect, please contact us immediately.

Email: hello@lincove.com

Please include:

• Your order number
• A description of the issue
• Photographs of the item
• Photographs of the packaging (if applicable)

Our team will review your claim and provide the next steps as quickly as possible.

---

Lincove Promise Complimentary Replacements

Complimentary replacement orders issued through the Lincove Promise are limited to one (1) replacement per original order.

Please note:

• Only one complimentary replacement order may be issued per eligible order.
• Complimentary replacement products are not eligible for additional exchanges or returns.
• All complimentary replacement orders are final sale and are not eligible for a refund, exchange, or store credit.
• The original order remains subject to the terms and eligibility requirements of the Lincove Promise program.

To request a complimentary replacement, please contact our Sleep Concierge Team:

Phone: (800) 991-7988
Email: hello@lincove.com

5-Year Limited Warranty

Lincove® Down Pillows and Comforters purchased directly from Lincove.com are backed by our 5-Year Limited Warranty.

What the Warranty Covers

• Manufacturing defects in materials
• Defects in workmanship

What the Warranty Does Not Cover

• Normal wear and tear
• Reduction in loft over time
• Improper care or storage
• Failure to use a pillow protector
• Damage caused by abuse, misuse, accidents, or improper cleaning

How to Submit a Warranty Claim

Phone: (800) 991-7988
Email: hello@lincove.com

Please include your order number, proof of purchase, and photographs of the issue when submitting your warranty claim.

If you have any questions, our Sleep Concierge Team is always happy to help.

Rest Easy with Lincove®.