Our Return Policy
At Lincove®, every piece is crafted to be cherished. Should a purchase not meet your expectations, our Sleep Concierge Team will gladly assist with a return or exchange in accordance with the policy below.
Please note: approved returns of pillows, bedding and towels are subject to a 10% return processing fee, which is deducted from your refund. This fee is waived on approved exchanges. Complimentary prepaid return labels are provided for eligible U.S. returns and exchanges, excluding Alaska, Hawaii and Puerto Rico, where return shipping is the responsibility of the customer.
Returns
Eligible items may be returned for a refund within 30 days of delivery.
Beginning a Return
To request a return, please contact our Sleep Concierge Team:
Telephone: (800) 991-7988
Email: hello@lincove.com
Upon approval, we will provide a complimentary prepaid return shipping label for eligible U.S. returns.
Please note: complimentary prepaid labels are not available for orders delivered to Alaska, Hawaii or Puerto Rico. Return shipping for these locations is the responsibility of the customer.
Return Eligibility
To qualify for a refund:
- Your return request must be submitted within 30 days of delivery.
- Items must be shipped within the timeframe provided with your return authorization.
- Items must be received by Lincove within 7–10 business days of your return label being issued.
- Items must be returned in clean, like-new condition, with the original packaging, tags, accessories and pillow bag (where applicable).
A return may be declined if the item is:
- Stained or soiled
- Damaged
- Excessively worn
- Missing its packaging or accessories
- Exposed to smoke, perfume, pet odors or other odors
- Otherwise unsuitable for donation
Items that do not meet these standards are not eligible for a refund. No refund will be issued, and the item may be discarded rather than returned to the customer.
Return Processing Fee
As bedding and towels cannot be resold once returned, all approved returns of pillows, bedding and towels are subject to a 10% return processing fee.
This fee covers careful inspection, handling and the responsible donation or disposal of each returned piece. It is deducted from your refund.
Exchanges
We are pleased to offer exchanges on eligible products.
- Most eligible products may be exchanged within 30 days of delivery.
- All Lincove Down Pillow Collections enjoy an extended 60-day exchange period from the date of delivery.
- We offer up to two (2) exchanges per order, unless the Lincove Promise has been used. Use of the Lincove Promise makes the entire order final sale.
- The 10% return processing fee is waived on all approved exchanges of pillows and bedding.
To arrange an exchange, please contact our Sleep Concierge Team:
Telephone: (800) 991-7988
Email: hello@lincove.com
Refunds
Once your return has been received and inspected:
- Refunds are processed within 2 business days.
- Please allow 2–5 business days for the refund to appear on your original payment method.
Please note:
- The 10% return processing fee is deducted from approved refunds of pillows, bedding and towels.
- Original shipping charges are non-refundable, unless the return results from an error on our part.
- Expedited shipping charges are non-refundable.
- Promotional discounts and coupon values are non-refundable.
Mattress Returns
Mattress returns are subject to:
- A 20% restocking fee
- Return shipping arranged and paid by the customer
Please contact our Sleep Concierge Team for authorization and instructions before shipping your mattress. Approved mattress returns should be sent to:
American Bedding Inc.
128 S Robinson Ave, Unit 5
Newburgh, NY 12550
Eiderdown
Each Eiderdown piece is made to order. For this reason, Eiderdown orders may not be cancelled once placed.
- Return requests must be submitted within 30 days of delivery.
- Approved Eiderdown returns receive 50% of the purchase price as store credit.
International Orders
International orders are eligible for return, with the following terms:
- Return shipping costs are the responsibility of the customer.
- Duties, taxes, customs fees, brokerage fees and other import-related charges are non-refundable.
- Any fees incurred in returning an international shipment are the responsibility of the customer.
Damaged or Defective Items
Should your order arrive damaged, or should you believe it contains a manufacturing defect, please contact us promptly at hello@lincove.com.
Please include:
- Your order number
- A description of the concern
- Photographs of the item
- Photographs of the packaging, where applicable
Our team will review your claim and share the next steps as quickly as possible.
Lincove Promise Complimentary Replacements
Complimentary replacement orders issued through the Lincove Promise are limited to one (1) replacement per original order.
- Only one complimentary replacement order may be issued per eligible order.
- Available exclusively for orders placed on Lincove.com. Purchases made through Amazon, other marketplaces or retail partners are not eligible.
- Complimentary replacement products are not eligible for further exchanges or returns.
- All complimentary replacement orders are final sale and are not eligible for a refund, exchange or store credit.
- Use of the Lincove Promise makes the entire order final sale. Once a replacement is issued, neither the original order nor the replacement is eligible for return, refund, exchange or store credit.
To request a complimentary replacement, please contact our Sleep Concierge Team:
Telephone: (800) 991-7988
Email: hello@lincove.com
5-Year Limited Warranty
Lincove® Down Pillows and Comforters purchased directly from Lincove.com are protected by our 5-Year Limited Warranty.
Coverage includes
- Manufacturing defects in materials
- Defects in workmanship
Coverage excludes
- Normal wear and tear
- Reduction in loft over time
- Improper care or storage
- Use without a pillow protector
- Damage caused by abuse, misuse, accidents or improper cleaning
Submitting a Warranty Claim
Telephone: (800) 991-7988
Email: hello@lincove.com
Please include your order number, proof of purchase and photographs of the concern when submitting your claim.
Should you have any questions, our Sleep Concierge Team is always delighted to assist.
Rest easy with Lincove®.