No return, no repacking
Keep your pillow
Your original pillow stays with you while we help you find a better fit.
THE LINCOVE PROMISE
Your comfort
comes first
A pillow should feel right for you.
If yours doesn’t, we’ll help make it right.
REST EASY · WE’RE HERE FOR YOUTHOUGHTFUL CARE, BUILT IN
Three ways we care
Less worry. More room to rest.
Complimentary replacement
A better fit, on us
Choose a different firmness or size within the same eligible down pillow collection.
$20 for your next purchase
A little extra comfort
Receive a $20 gift card with your replacement, with our compliments.
A SIMPLE PATH TO COMFORT
Settle in, then let us help
Give it a little time
Sleep on your pillow for at least 21 nights to adjust to its support.
Tell us how it feels
Still not your fit? Contact your Sleep Concierge within 60 days of delivery.
Find your next comfort
We’ll help arrange your replacement and a $20 gift card. Your original stays with you.
PERSONAL CARE, FROM THE START
Good sleep is personal
So is our promise
A little softer. A little more support. Sometimes a small change makes all the difference.
Your Private Sleep Concierge will listen to what you’re feeling and help you choose your next fit.
Let’s find your comfort →CLEAR FROM THE BEGINNING
The details,
beautifully simple
Here’s what to know before requesting your replacement.
- ✓Purchased directly from Lincove
Eligible down pillow orders placed on Lincove.com
- ✓One pillow, one replacement per order
A different firmness or size within the same pillow collection. Using the Promise makes the whole order final sale.
- ✓21 nights to adjust · 60 days to reach out
The contact window begins on your delivery date
- —A few exclusions
Custom-made Eiderdown pillows and purchases through other retailers or marketplaces are not included
YOUR PRIVATE SLEEP CONCIERGE
We’re here to make it right
Have your order number handy, and tell us what could feel better.
A FEW HELPFUL ANSWERS
Rest assured
Which purchases qualify?
The Promise covers down pillows bought directly from Lincove.com. Eiderdown pillows are excluded because they are custom made. Purchases through other retailers or marketplaces do not qualify.
When should I reach out?
Give your pillow at least 21 nights to settle into your routine. If it still isn’t right, contact our Sleep Concierge within 60 days of delivery.
Can I choose another size or firmness?
Yes. Your complimentary replacement can be a different size or firmness within the same eligible pillow collection.
How many replacements are included?
One complimentary replacement per order, covering one pillow. Using the Promise makes the whole order final sale: the original order and the replacement can’t be returned, refunded, or exchanged afterward.
Do I need to send my original pillow back?
No. Keep your original pillow. Your concierge will help arrange the replacement and your $20 gift card.
Is this the same as the warranty?
The Promise helps you find the right pillow fit. Warranty coverage is separate; your concierge can direct you to the applicable policy.
COMFORT, PERSONALLY CONSIDERED
Find a pillow to come home to
Explore our pillows →Find your pillow match →CLEAR TERMS, PERSONAL CARE
Your comfort, explained
The Lincove Promise
For eligible down pillows purchased directly on Lincove.com. Try your pillow for at least 21 nights, then contact us within 60 days of delivery if the fit is not right.
Keep your original pillow. Receive one complimentary replacement in a different size or firmness within the same collection, plus a $20 gift card. Limited to one pillow and one replacement per order, including multi-pillow orders. Eiderdown and third-party purchases are excluded. Using the Promise makes the whole order final sale: the original order and the replacement can’t be returned, refunded, exchanged or credited afterward.
Full Promise terms →Returns & refunds
Request eligible refunds within 30 days of delivery. Approved pillow and bedding returns have a 10% processing fee; approved exchanges waive that fee. Items must meet the clean, like-new condition and packaging requirements. Approved refunds are processed within 2 business days after receipt and inspection; allow another 2–5 business days for your payment method. The Promise does not extend the refund window.
Refund & return policy →5-year limited warranty
Eligible down pillows and comforters are covered for defects in materials and workmanship under normal residential use and proper care. Register within 60 days of purchase. Approved claims may receive repair or replacement; normal wear and comfort preference are not covered defects.
Coverage, exclusions & registration →