Refund policy

• Lincove® wants you to be completely satisfied with every purchase. If you are unsatisfied with your purchase for any reason, we are happy to accept eligible returns and refund the original purchase price, subject to the following terms. Please note that all bedding products, including pillows, comforters, duvets, sheets, mattress toppers, and protectors, are subject to a 10% return processing fee, as these products cannot be resold as new once they have been purchased due to hygiene and quality assurance standards. All returns remain subject to the additional terms and conditions outlined below.

  
  
  
  

  How to Initiate a Return:

  To initiate a return, please contact our Sleep Concierge team at 800.991.7988 or hello@lincove.com to obtain a Return Merchandise Authorization (RMA). Once your return is approved, Lincove® will provide a prepaid return shipping label for eligible returns.

  To qualify for a refund, your return must be postmarked within 30 days of the original delivery date and must comply with our Return Policy, including being returned in new, unused condition with all original packaging, tags, and accessories. Please note that all eligible bedding returns, including pillows, are subject to a 10% return processing fee, as these products cannot be resold once they have been purchased due to hygiene and quality assurance standards.

  Returns received without prior authorization or outside the applicable return window Will not be accepted.

   

• How the Refund Will Be Made

  Once a return is received, Lincove® will inspect the product’s condition. All items returned for a refund must be returned in “as new” condition, that is, in the original packaging, and include all of the original accessories. Any item that is not in its original “as new” condition, is damaged, soiled, stained, missing parts, or missing labels/tags will not qualify for a return or refund (and will be disposed at Lincove®’s discretion).

  Refunds are typically issued within two business days using the original payment method. Please allow 2-5 business days for the refund to be reflected on the account. If you purchased a Lincove® product using an offer or coupon code or was subject to a promotional discount, the dollar value of the discount or promotion will not be refunded upon return (you will only receive the actual dollar amount paid).

  Please note that we do not accept exchanges or returns on final sale items. Expedited shipping and handling fees are non-refundable.

• Exchanges

  Lincove® is pleased to offer exchanges during the applicable exchange period as an alternative to returning your purchase for a refund. If you choose to exchange your item, the 10% return processing fee applicable to eligible bedding returns is waived. Should you select a replacement item of greater value, you will simply be responsible for paying the difference in price. If the replacement item is of lesser value, any applicable refund will be issued in accordance with this Return & Exchange Policy. To initiate an exchange, please contact our Sleep Concierge team using the instructions above.

• Lincove® Pillow Return and Refund Policy

  Lincove® recognizes that it could take several weeks for your body to fully adjust to the proper, cloud-like support that our pillows offer. Therefore, we recommend trying your Lincove® pillow for at least 21 nights before submitting a return request.

  You have 30 days to return your Lincove® Pillow from the delivery date. For recommendations on improving your sleep experience, please contact us using the information below.

• Damaged or Defective Items

  If your item was damaged during shipping or if you believe the item you ordered has a manufacturer's defect, please contact our Customer Relationship Manager immediately at hello@lincove.com.

• Lincove®

  Lincove® provides a 5 Year Limited Warranty to customers that have: (1) purchased a Lincove® Down Pillow through our website, Lincove.com, after January 1st, 2021

  Our Lincove® Limited 5-Year Warranty applies exclusively to our down pillows and is valid only when purchased directly from Lincove.com, subject to the limitations outlined below.

  To initiate a warranty claim, please contact hello@lincove.com with your order number and your reason for the return. Proof of purchase is required to validate the warranty.

  Please note that this limited warranty does not cover: (a) reduction in the loft of filling material over time, (b) product that is not cleaned in accordance with Lincove®’s care instructions, (c) product that is used without a protective covering (a pillow protector), (d) product damage resulting from abuse or improper care, or normal wear and tear.