Q: What’s the difference between the Signature and Cloud Pillow?
A: Our Signature Pillow is filled with an incredible 800 fill power of Hutterite Down, known for being exquisitely soft, airy, and supportive, giving you that luxurious, cloud-like experience. The Cloud Pillow, filled with 625 fill power of Canadian Down, offers remarkable softness and gentle support, perfect for a cozy, restful night. Both are crafted for your ultimate comfort, but the Signature takes luxury to the next level.
Q: Where are the Signature and Cloud pillows made?
A: Both of these beautiful pillows are made right here in Canada, as is the source of the premium down that fills them. Only the best for you!
Q: How do I care for my Lincove pillows?
A: We want your pillows to stay as perfect as the day they arrived. Spot cleaning or dry cleaning is recommended to maintain their quality for years to come.
Q: How do I register for a warranty?
A: If you purchased through Amazon, simply have your order number ready and register through this link. We’ve made it easy, because you deserve peace of mind.
Q: What does "fill power" mean?
A: Fill power is a measure of the size and quality of the down inside your pillow. The higher the fill power, the fluffier, airier, and more supportive your pillow will be. So, with higher fill power, you’re experiencing pure luxury.
Q: Which firmness level should I choose?
A: Let’s find your perfect match:
Stomach sleepers: We recommend soft.
Back sleepers: Medium is usually ideal.
Side sleepers: Firm often works best. And if you enjoy a pillow you can scrunch and mold, soft is your go-to. For those who prefer a little more structure, medium or firm might be your best companion.
Q: My pillow has a slight odor. What can I do?
A: Don’t worry! Since down is a natural material, a mild odor secnt is normal. Simply pop your pillow in the dryer on a 20-minute, no-heat cycle with a dryer ball, and this should take care of it. If the scent lingers, give it some fresh air. And of course, if you still have any concerns, our Customer Relations Manager will be happy to assist at hello@lincove.com. We’re here for you every step of the way!
Q: I bought a 2-pack of pillows. Can I exchange just one for a different size or firmness?
A: Absolutely! Your comfort is our priority, so feel free to exchange just one. We want you to have exactly what you need.
Q: Do these pillows come with protectors?
A: While our pillows don’t come with protectors, we do offer 100% cotton, high-quality pillow protectors and pillowcases, which you can purchase separately. Because luxury deserves protection, right?
Q: My pillows feel a bit too firm.
A: It’s completely normal for new pillows to feel a little firmer at first. They need 2-3 weeks to settle into their full softness. We recommend giving them some time before making a final decision.
Q: How can I fluff my pillow?
A: To restore that perfect fluff, simply toss your pillow in the dryer on a cool cycle with a dryer ball. It’ll bring back that full, plush feeling in no time!
Q: My pillow is too soft. Can I exchange it for a firmer one?
A: Of course! We want you to be 100% happy. Just send us an email at hello@lincove.com or submit a ticket, and we’ll make sure the exchange is as seamless as possible. After all, you deserve nothing but the best, and we’re here to ensure that’s what you get! 😊
